Delivery & Return Policies

1.SHIPPING– DELIVERY – DELIVERY EXPENSES

The shipments will be charged according to the current and valid charges and fees of professional Courier companies.

Upon receiving the product, the supervision whether the delivered product fully corresponds with the ordering it is solely your responsibility. Arynance Mobile highly recommends that you to check the condition of a package, if there are any damages or shortages in the shipment in general.

The Buyer is obliged to check the content of the package and the condition of the goods on delivery, in order to report possible faults or damages of the ordered products and the packaging itself to the courier. In case the Buyer has any comments or thinks the content was damaged during the transportation he is obliged to report this to the courier immediately when signing the transport document. Arynance Mobile is not responsible for any damage caused by the transporter. The Buyer is obliged to enforce the potential damage from the transporter and/or Courier writing the note in the transport documents signed right after the delivery. Further complaints will not be taken into consideration.

In case of any damages, missing content or a part of an order, you are obliged to write everything clearly in email and send to the info@arynancemobile.co.ke within next 3 days after the delivery.

Shipping and delivery of our products, delivery expenses and a risk during this period is on you.

From the moment when the parcel leaves our warehouse, Arynance Mobile cannot be held responsible for the delivery time, damages and/or other circumstances that may occur during the transport process.

Arynance Mobile offers a possibility to you to insure the entire shipment to your address. In order that package is being sent (for any reason) back from the customer to us, insurance is not included for that parcel.

Information about the estimating delivery time can be found on the Site when ordering. The estimated delivery time is only informative and not binding. Arynance Mobile delivers all order within next 30 days after Arynance Mobile received the payment or in case of COD payment after the order is placed.

Arynance Mobile will in cases when the payment gets confirmed until CET 12 AM try to process the order the same day if the product is available in the warehouse. Estimated delivery time of ordered products is calculated from the moment when the preparation of the package starts. Preparation of orders is conducted from Monday to Friday.

In case that the ordered product is out of stock, delivery time is extended and Arynance Mobile gives at a possibility to its buyer to delete or cancel their order.

Every shipment is delivered to the address specified by you when placing an order. Arynance Mobile is keeping the right to ask for proof of address in order to prevent frauds or abuses of any type. Before sending the relevant proof, Arynance Mobile will not start with the preparation of the Order and in case when the relevant proof is not provided within next 5 days after the request, the order will be automatically cancelled.

Upon reception of the package you are obligated to make sure that there are no damages on the package. Otherwise, you are responsible to make a written record with your complain at your transportation company office within the time defined by law.

From the moment when a product leaves the warehouse, the risk is transferred to the other party defined with this contract. Arynance Mobile is not responsible for any delays occurred during the delivery of products. In this case you have the right to terminate or cancel your order, however you may accept the new terms of delivery, but in no case do you have the right to demand compensation or interest or money refund for any delays.

In the case that the ordered product is not delivered within the specified time period, Arynance Mobile has to start an investigation with a transport company that was responsible for delivering the shipment. During this period Arynance Mobile will not make any decisions regarding to this specific customer order.

2.RECLAMATION POLICY

       a)DOA reclamation

In case of dead on arrival (DOA) you have the right to return goods within a period of 3 days. Product is considered as DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use after unpacking the product from the box. If you believe that your product is DOA, please contact Arynance Mobile within next 24 hours of the delivery of the package. Arynance Mobile will provide you the shipping instructions to return the product to us immediately, in the same condition in which you receive it, and at your own cost and risk. After receiving, Arynance Mobile will determine whether the product is DOA and offer you one of the following options:

  • Replacement: The same product that you ordered will be shipped to you at Arynance Mobile expense. Also, MobileShop will cover customers returning shipping costs up to KES. 500.
  • Refund: you will be refunded completely including return shipping (excluding insurance). Return shipping costs are refundable up to KES. 500b

    b)Quality of product reclamation.

    If you are making reclamation concerning the quality of the product (problems with display, slots, hardware buttons, etc.) within next 14 calendar days after the delivery of the Product, you are obligated to contact Arynance Mobile in written form. Arynance Mobile will provide you the shipping instructions to return the product to us immediately, in the same condition in which you receive it, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. You are responsible for all damages which will occur on the Product. The return package should include all package content and written details of the reason for return. After receiving the Product, Arynance Mobile will determine condition of the product and offer you one of the following options:

    1. Replacement: The same product that you ordered will be shipped to you at Arynance Mobile expense.
    2. Refund: you will be refunded excluding insurance costs.

    Service: you will be forwarded to the closest service centre (official brand service, official MobileShop service or other). The service will be provided free of charge

    c)Delivered product reclamation

    If you are making reclamation for receiving different product model than ordered, do not open nor use the delivered product. In that case, contact Arynance Mobile within next 3 calendar days from delivery of the product. You are obligated to contact Arynance Mobile in written form. Arynance Mobile will provide you the shipping instructions to return the product to us immediately, in the same condition in which you receive it, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. You are responsible for all damages which will occur on the Product. The return package should include all package content and written details of the reason for return. Arynance Mobile after receiving will offer you the following options:

    1. Replacement: The product that you ordered will be shipped to you at Arynance Mobile expense.
    2. Refund: you will be refund completely including return shipping costs (excluding insurance). Return shipping costs are refundable up to KES. 500.

    This policy is not applicable in case where customer is responsible for misinterpretation of official information or when package is opened and used, despite obvious misplacement. In this case, customer will be treated by Return policy.

    Refunds for orders paid by Cash On Delivery are strictly made through PesaPal or Mpesa accounts. However, the cost of COD service is nonrefundable for all types of reclamation.

    If all of these conditions are not fulfilled, Arynance Mobile will not accept your reclamation.

    RETURN POLICY

    In the case of returns, customer is responsible for returning the product to us in its original condition and for postal costs or other costs incurred when returning the product.

    You are obliged to return the goods to us in the same condition, not used, and original package as they arrived (for example: headphones, cables, instructions etc.) without changed references and product serial numbers, and to take reasonable care ensuring that the goods are received by us and are not damaged in transit. Labels and all text on the labels as well as stamps from producers must be intact. You are responsible for all damages which occur on the product until the product is received by Arynance Mobile. If you fail to comply with this obligation, we may have a right of action against you for compensation.

    Arynance Mobile reserves the right to make refunds after 30 days from receiving the sender’s address on his own expense.

    You have the right to return the goods, or replace it with another product for any reason within 14 days from delivery of the product. If the ordered product is returned in identical (undamaged condition) Arynance Mobile will refund a full amount of the purchase price to you. Open, used or products in impaired condition will be assessed additionally. Depending on their condition the refund will be proportionally reduced. Arynance Mobile tries to describe all products as accurately as possible. Also, Arynance Mobile cannot guarantee that all data given on the product description are 100% accurate, complete, reliable and error free. For any questions about products that you are interested in, please contact our customer service in order to avoid any misconceptions (about colours, package content, languages, network coverage, etc.). If you purchased a product and it still deviates from desired, you can return the product in unused condition with all complete documentation provided with the device. In this case, Arynance Mobile will refund money to all its customers in the value of returned equipment but without shipping costs in both ways – this is customer’s responsibility.

    d) Return Postal Address:
  • ***Regarding correct postal address for returning the product please contact our customer service.